Shipping Policy

1. Shipping

DreamPhones provides free standard shipping to all supported countries and regions worldwide.

Our shipping arrangements are as follows:

1. Standard Shipping: Free to all supported destinations worldwide.
2. Remote Areas and Special Delivery Locations: Additional shipping charges may apply if the carrier classifies your address as a remote or special-service location. We will notify you of any additional charges and obtain your confirmation before dispatch.
3. Expedited Shipping: If faster shipping services are available, additional charges may apply. Any applicable fees will be communicated before the order is shipped.

Free shipping applies to eligible standard shipping services only. It does not automatically cover expedited shipping or additional charges associated with remote or special-service locations.

(1) United States

Orders within the United States are typically fulfilled from our U.S. warehouse using UPS. UPS Ground is our standard shipping service for most U.S. domestic orders.

(2) International Destinations

We ship to supported international destinations through our available logistics partners and shipping services.

Free standard shipping is available for eligible international destinations. Delivery methods and estimated transit times depend on the destination and actual shipping arrangements.

If your destination is not available at checkout, please contact us to confirm whether an alternative shipping arrangement is possible.

For shipping inquiries, please contact:

Email: contact@dreamphones.ai

2. Important Information Before Shipping

When placing an order, please ensure that your full name, delivery address, and contact information are accurate and complete. This helps us arrange shipment promptly and avoid unnecessary delivery delays.

Before completing your order, please double-check:

1. Full recipient name.
2. Complete street address and house or building number.
3. Apartment, suite, or unit number, if applicable.
4. City, state, or province.
5. ZIP code or postal code.
6. Country or region.
7. Valid email address and phone number.

If you have any special delivery requirements, please contact us before placing your order.

(1) Shipping Address Changes

If you notice an error in your shipping information, please contact us as soon as possible at contact@dreamphones.ai.

We will do our best to accommodate your request before the order is dispatched.

Please note:

1. Once an order has been handed over to the shipping carrier, we cannot guarantee that an address change or delivery redirection will be successful.
2. Any additional carrier charges resulting from an approved address change or redirection may be the customer's responsibility.
3. If an incorrect or incomplete address provided by the customer results in a failed delivery, additional shipping costs or other resulting losses may be the customer's responsibility, subject to applicable consumer protection laws.
4. If a package is returned due to incorrect address information, we will contact the customer to discuss the available options.

(2) Delivery Circumstances Beyond Our Control

Delivery delays or unsuccessful delivery attempts may occur due to circumstances beyond our reasonable control, including:

1. Remote locations, islands, or areas with limited transportation access.
2. Incorrect or incomplete addresses, unsuccessful delivery attempts, recipient unavailability, or refusal to accept delivery.
3. Carrier security inspections, customs inspections, or changes in transportation arrangements.
4. Restricted access to delivery locations.
5. Weekends, public holidays, or temporary carrier service suspensions.
6. Force majeure events, including severe weather, natural disasters, fires, floods, earthquakes, strikes, transportation disruptions, government actions, or other unforeseen events.

We will make reasonable efforts to assist customers in resolving delivery issues when they arise.

3. Taxes and Additional Fees

Depending on the destination country or region, international orders may be subject to additional charges, including:

1. Value Added Tax (VAT).
2. Goods and Services Tax (GST).
3. Import duties and customs duties.
4. Customs clearance or brokerage fees.
5. Other applicable local taxes or charges.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.

Please note:

1. Free standard shipping does not automatically include customs duties or import taxes.
2. Unless explicitly stated otherwise at checkout, applicable customs duties, taxes, and import-related charges are the customer's responsibility.
3. Customs authorities may inspect shipments and request additional documentation or recipient information.
4. Customs clearance times vary by destination and are outside our direct control.
5. If a customer refuses to pay required customs charges or fails to provide requested documentation, the shipment may be delayed, returned, or held by customs.
6. Additional costs resulting from a customer's failure to complete customs clearance may be the customer's responsibility, subject to applicable law.

If you are unsure about potential import charges, we recommend checking with your local customs authority before placing an international order.

If you have questions about shipping availability or applicable charges, please contact contact@dreamphones.ai.

4. Order Processing and Shipping Time

(1) Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

Our standard processing schedule is as follows:

1. Weekday Orders: Typically processed and dispatched within 1–3 business days after payment confirmation.
2. Weekend Orders: Processing begins on the next business day.
3. Public Holidays: Orders are processed after normal business operations resume.
4. Orders Requiring Additional Confirmation: Orders requiring payment verification, address confirmation, or additional product information may take longer to process.
5. DreamPhones Ring Orders: Orders including DreamPhones Ring may require confirmation of the selected ring size and other necessary order details before dispatch.
6. Pre-order or Out-of-Stock Products: Dispatch schedules depend on product availability and estimated restocking dates. Any applicable delivery estimates will be communicated separately.

(2) Estimated Delivery Times

Delivery times vary depending on the shipping origin, destination, selected shipping service, and local carrier operations.

United States

Orders shipped from our U.S. warehouse via UPS Ground typically follow this schedule:

The total estimated delivery time is calculated from payment confirmation and includes both order processing and carrier transit time.

Deliveries to Alaska, Hawaii, U.S. territories, remote areas, or locations with limited transportation access may require additional time.

International Destinations

International delivery times depend on the destination country or region, shipping origin, selected carrier, customs clearance, and local delivery arrangements.

Estimated delivery times may be provided at checkout or in your order confirmation or shipping notification, where available.

Some destinations may require additional time due to customs inspections, remote delivery arrangements, or local transportation conditions.

(3) Remote Areas and Islands

If a carrier classifies your address as a remote or special-service location and requires an additional shipping surcharge, we will contact you before dispatch to explain the additional cost and obtain your confirmation.

If you do not accept the additional charge or delivery cannot be arranged, we will discuss the available cancellation and refund options with you.

Important: All delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to circumstances beyond our control.

5. Shipping Process

Once your order has been processed and handed over to the shipping carrier, we will send you a shipping confirmation email containing your tracking number and relevant shipment information.

(1) U.S. Orders

U.S. orders are typically dispatched from our U.S. fulfillment warehouse through UPS.

Once UPS receives and scans the package, tracking information will become available through the carrier's tracking system.

(2) International Orders

International orders are dispatched using the available shipping services for the destination.

Depending on the carrier and shipping route, tracking information may be updated at different stages of transportation, including export processing, customs clearance, and local delivery.

Please allow approximately 24–72 hours after dispatch for tracking information to appear or update.

If your tracking information has not updated for several business days, please contact us at contact@dreamphones.ai.

6. Notes

Please keep the following information in mind when placing and receiving your order.

1. Delivery Delays: If you have not received your package within the estimated delivery window, please check your tracking information first and contact us for assistance if necessary.
2. Remote Areas and Islands: Deliveries to remote areas, islands, or locations with limited courier access may take additional time and may incur additional shipping charges. We will notify you and obtain your confirmation before dispatch.
3. Shipping Restrictions: Certain destinations may have restrictions on courier deliveries. If we cannot arrange shipment to your address, we will contact you to discuss available options.
4. Multiple Items: Orders containing multiple products may be shipped together or separately depending on stock availability and fulfillment arrangements. If separate shipments are necessary, tracking information may be provided for each shipment.
5. Pre-order Products: Orders containing pre-order or temporarily unavailable products may have different dispatch schedules. Please refer to the relevant product page or contact our team for further information.
6. Customer Support: Our standard order processing and customer support operations are available Monday through Friday, excluding public holidays.
7. Tracking Delays: Tracking information may not update immediately after dispatch due to carrier scanning schedules or transportation arrangements.
8. Free Standard Shipping: Free standard shipping is available for all eligible orders shipped to supported destinations worldwide.
9. Additional Shipping Services: Expedited shipping, remote-area surcharges, and other special delivery charges are not automatically covered by the free standard shipping offer.
10. Additional Charges: Any additional shipping surcharge required for a remote or special-service location will be communicated to the customer and confirmed before dispatch.

For shipping questions or assistance, please contact contact@dreamphones.ai.

7. How to Track My Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and relevant order details.

For U.S. orders shipped through UPS, you can track your package here:

https://www.ups.com/track

For international orders, please use the tracking link or carrier information provided in your shipping confirmation email.

Please note:

1. Tracking information may take approximately 24–72 hours after dispatch to become available.
2. Tracking updates may be delayed while your package is in transit, undergoing customs clearance, or being transferred between carriers.
3. If your tracking number has not been updated for several business days, please contact contact@dreamphones.ai.
4. If your package has exceeded the estimated delivery window, please contact our support team with your order number and tracking number so we can assist with the investigation.

8. Q&A