Terms of Service

Agreement to Terms

Welcome to DreamPhones. These Terms of Service ("Terms") govern your access to and use of our website, products, and services operated by SoulHeal Technology ("we," "us," or "our").

By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our services or make purchases. By using our services, you represent that you meet these requirements.

Account Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and current

We reserve the right to suspend or terminate accounts that violate these Terms.

Products and Orders

Product Information

We strive to display our products accurately, but we cannot guarantee that colors and details on your device will match the actual product exactly. Product descriptions, features, and specifications are subject to change without notice.

Orders and Pricing

All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Prices are subject to change without notice. You agree to pay all charges at the prices in effect when incurred.

Payment

By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge your payment method for the total amount of your order.

Shipping and Delivery

Shipping timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs, weather, or other factors outside our control.

Risk of loss and title for products pass to you upon delivery to the carrier.

Refund Policy

We offer a 30-day money-back guarantee on DreamPhones products from the date of delivery. For EU customers, a 14-day cooling-off period applies regardless of product condition.

Return Eligibility

To be eligible for a return, items must be:

• Unused and in original condition
• In original packaging with all accessories
• Accompanied by proof of purchase

How to Initiate a Return

1. Contact us at contact@dreamphone.ai to request a return authorization
2. Once approved, ship the item to our return address
3. Include your order number and return authorization in the package

Items sent without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used or show signs of wear
• Items without original packaging
• Gift cards
• Items marked as final sale

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed within 10 business days to your original payment method. Your bank or credit card company may require additional time to post the refund to your account.

Exchanges

If you received a defective or damaged item, please contact us immediately at contact@dreamphone.ai and we will arrange a replacement.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of SoulHeal Technology or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt our services
• Impersonate any person or entity
• Collect user information without consent
• Use our services to send spam or unsolicited communications

Health Disclaimer

DreamPhones is a wellness device designed to support relaxation and sleep. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Consult with a healthcare professional before use if you have a pacemaker, seizure disorder, or other medical conditions. Do not use while operating vehicles or machinery.

Disclaimer of Warranties

OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOULHEAL TECHNOLOGY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS.

Our total liability shall not exceed the amount you paid for the product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless SoulHeal Technology and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved in the state or federal courts located in King County, Washington.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.