Privacy Policy

Introduction

At DreamPhones (operated by SoulHeal Technology), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact our customer support
• Participate in surveys or promotions

This may include your name, email address, shipping address, phone number, and payment information.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Device type, browser type, and operating system
• IP address and general location
• Pages visited and time spent on our site
• Referring website or source

Information Collected Through the Mobile App

When you use the DreamPhones mobile app, we may collect:

• Device and session data: DreamPhones headset serial number, session duration, VNS intensity settings, and session history
• Chat messages: Conversations with Dr. Sophie, our AI wellness companion, to provide personalized guidance
• Push notification tokens: Device tokens for delivering session reminders and wellness insights (with your permission)
• Bluetooth data: We use Bluetooth Low Energy (BLE) to communicate with your DreamPhones headset. On Android devices running version 11 and below, BLE scanning requires location permissions as a system requirement — we do not use this permission to track your location

Information Collected by the DreamPhones Headset

The DreamPhones headset communicates with the mobile app over Bluetooth Low Energy (BLE). It does not independently send your usage data to our servers. Data flows as follows:

• Via the app: The headset shares its serial number, battery level, stimulation status, and session data with the mobile app over BLE. The app then transmits relevant data to our servers as described in the "Information Collected Through the Mobile App" section above
• Firmware updates: The headset connects to our server solely to check for and download firmware updates. These checks transmit only the device serial number and current firmware version
• On-device storage: The headset stores settings locally (such as stimulation intensity preference, audio volume, and device name). This data stays on the headset and is not transmitted to our servers

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases and account
• Send promotional emails and updates (with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations

Apple Health, Android Health Connect, Sleep Data, and Camera Biometrics

When you use the DreamPhones mobile app, we may process health-related and biometric-adjacent data to deliver app features.

Apple Health Data

• We only access Apple Health data after you grant permission in iOS.
• On iOS, we may request heart rate variability (HRV), resting heart rate, and sleep data to support session insights, wellness tracking, sleep trends, and session reports.
• You can revoke Apple Health access at any time in the Health app settings.

Android Health Connect Data

• On supported Android devices, we only access Health Connect data after you grant permission.
• We may read data such as HRV, resting heart rate, and sleep records to power the Health screen, sleep-related insights, and session reports.
• You can revoke Health Connect access at any time in Health Connect or Android settings.

Camera-Based Measurements

• With your permission, the app uses the front camera to capture a short video during biometrics setup before a session.
• The video is processed to estimate measurements such as heart rate and HRV.
• Raw video is used for processing and troubleshooting, then deleted according to our retention controls.

Use Restrictions for Health and Biometrics Data

• We use this data only to operate and improve DreamPhones features, including session personalization, sleep trend presentation, report generation, and service reliability.
• We do not sell Apple Health data, Health Connect data, sleep data, biometric measurements, or related personal data.
• We do not use Apple Health data, Health Connect data, sleep data, or biometric data for advertising, ad targeting, or cross-app/cross-site tracking.
• We do not share Apple Health data or Health Connect data with data brokers or ad networks.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Account data: Retained while your account is active. Deleted within 30 days of an account deletion request.
• Session history and VNS data: Retained while your account is active to power your health dashboard and session reports.
• Chat messages: Retained while your account is active to provide continuity in your wellness conversations.
• Health and biometric data: Camera video used for biometric measurement is processed in real time and deleted according to our retention controls. Apple Health and Health Connect data are accessed from your device with permission. We may store selected health-derived metrics, sleep summaries, and session reports in your account when needed to provide app features.
• Push notification tokens: Retained while your account is active and notifications are enabled. Tokens are removed when you disable notifications or delete your account.

After account deletion, we may retain anonymized, aggregated data that cannot identify you for analytics and service improvement.

Information Sharing

We do not sell your personal information. We do not share personal information for ad targeting. We may share your information with:

• Service Providers: Third parties who assist with payment processing, shipping, email delivery, and analytics
• Business Partners: When necessary to provide you with products or services
• Legal Requirements: When required by law or to protect our rights

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

We may also use third-party analytics services (such as Google Analytics) to help us understand how visitors use our site.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information and account
• Opt out of marketing communications
• Request data portability

To exercise any of these rights, please contact us using the information below.

To request deletion of your account and all associated data, visit our Delete My Data page. Deletion requests are processed within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information — we do not sell your personal information
• The right to non-discrimination for exercising your CCPA rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.